The Future of ICT

The Significance of Enablement

In today's dynamic IT landscape, enablement plays a pivotal role in empowering organizations to stay ahead and leverage innovative technology. We take a holistic approach to IT and believe that enablement is a crucial step in becoming a Modern Workplace that takes advantage of new technologies securely and helps you realize the greatest return on your Microsoft licencing investment

  • Strategic Advice:

    Enhanced strategic advice translates technological solutions into solving real business challenges, ensuring alignment with organizational objectives.

  • Governance Frameworks:

    Utilizing framework-based approaches ensures professionalism and enables clear measurement of compliance and success, establishing a strong foundation for cybersecurity initiatives.

  • Transparency:

    Embracing transparency fosters trust and collaboration, enabling staff to make well-informed decisions and providing easily accessible reporting and solutions that are sanctioned within the bounds of company policy.

  • Productivity Enhancement:

    Shifting focus from reactive support to proactive enablement promotes education, self-service, and technology implementation to enhance productivity, such as using new AI (Microsoft Copilot) technology.


Data Security & Information Protection

In today's digital landscape, protecting sensitive information is paramount. CSP Global understands the escalating threats and provides comprehensive cybersecurity services to address these challenges effectively.

Insider Threats and DataLoss Prevention:

Insider risks are often overlooked but pose a significant threat to organizational security. While external threats like hackers and phishing scams garner attention, nearly two-thirds of data breach incidents originate from insiders. These insiders, unintentionally or maliciously, compromise data integrity, highlighting the importance of addressing internal vulnerabilities.

Understanding the Need for Insider Threats and Data Loss Prevention
  • Insider risks, responsible for nearly two-thirds (63%) of data breach incidents, often take a backseat to external threats, leading to security gaps.
  • External threats like hackers and phishing scams are often prioritized, while insider risks are overlooked, leading to gaps in security protocols.
  • Top indicators of user risk include the use of unauthorized applications, weak password practices, and suspicious data access patterns.
CSP Global's Approach to Insider Threats and Data Loss Prevention
  • At CSP Global, we recognize the criticality of mitigating insider threats and preventing data loss.
  • Our comprehensive approach involves proactive monitoring, threat detection, and behavior analysis to identify and address potential risks from within.
  • Through robust security protocols, user training, and advanced technologies, we empower organizations to safeguard sensitive data and mitigate the impact of insider threats.
Top Indicators of User Risk
  • Unauthorized application usage
  • Violations of corporate or regulatory policies
  • Weak password practices
  • Renaming files for concealed exfiltration
  • Involvement in highly confidential projects
  • Recent changes in job roles or responsibilities
  • Suspicious data access patterns
  • Increasing access permissions over time
  • Uploading data to USB or personal drives
  • Recent resignation submissions
  • Data exfiltration attempts

Microsoft 365 Copilot

At CSP Global, we understand the importance of harnessing cutting-edge technologies to drive innovation and efficiency in your organization. One such transformative tool we offer is Microsoft 365 Copilot, designed to revolutionize the way you manage and optimize your Microsoft 365 environment. Here's how CSP Global enables and leverages Microsoft 365 Copilot to empower your business:

  • Revenue Growth:

    Implementation of Microsoft Copilot for Microsoft 365 can drive revenue growth by up to 4%, boosting win rates, accelerating time-to-market for new offerings, and expediting the creation of sales proposals. Over three years, this could lead to a net income increase ranging from $7.5 million to $35.6 million.

  • Operational Efficiency:

    Microsoft Copilot for Microsoft 365 enables operational transformations, potentially reducing total expenditures by up to 0.7%. Through improved worker productivity and supply chain efficiencies, organizations can achieve significant cost savings, totaling a projected $27.6 million to $56.7 million over three years, thereby increasing the net margin.

  • People and Organizational Transformation:

    Adoption of Microsoft Copilot for Microsoft 365 can streamline new-hire onboarding processes by up to 30%, enhancing employee satisfaction and retention. Faster onboarding minimizes managerial time spent on training new hires. Over three years, this could translate to savings ranging from $946,000 to $2.1 million.

  • Enhanced Diversity and Inclusion:

    Microsoft Copilot for Microsoft 365 promotes diversity and inclusion by incorporating diverse input and examples into work processes, fostering a more equitable workplace.

  • Improved Work-Life Balance:

    By automating mundane tasks, Copilot reduces workloads, allowing employees to allocate more time to meaningful and creative endeavours, thereby improving work-life balance.

  • Enhanced Compliance and Security:

    Copilot ensures sensitive information remains within the organization's business tenant, mitigating the risk of proprietary data exposure and ensuring compliance with security protocols.

  • Implementation Expenses:

    Initial deployment requires 10 full-time equivalent employees (FTEs) for technical and change management efforts, with ongoing management necessitating six FTEs. Additionally, professional services from Microsoft partners are utilized, resulting in a total implementation cost of $5.5 million over the study period.

  • Training and Employee Development:

    Employee training on Copilot usage and best practices incurs a cost of $5.7 million over three years. This includes creating and disseminating training content, as well as user onboarding and subsequent training sessions.

These combined benefits, along with careful consideration of associated costs, highlight the transformative potential of Microsoft Copilot for Microsoft 365 in enhancing organizational productivity and efficiency.

Sharing and Collaborationwith CSP Global

In today's interconnected digital landscape, secure sharing and collaboration are imperative for organizations to thrive. CSP Global empowers businesses to leverage sharing and collaboration tools while ensuring robust cybersecurity measures. Here's how we enable secure sharing and collaboration:

Secure Collaboration Platforms:

According to a report, 67% of breaches are caused by credential theft, errors, and social attacks, highlighting the critical need for secure collaboration tools. CSP implements secure collaboration platforms such as Microsoft Teams, SharePoint, and OneDrive, providing a seamless and protected environment for teams to collaborate effectively.

Data Encryption and Access Controls:

We enforce data encryption and access controls to safeguard sensitive information shared across platforms, ensuring that only authorized users can access and interact with data.

Threat Detection and Response:

The average cost of insider threats per year is $11.45 million, emphasizing the need for proactive threat detection mechanisms. CSP Global employs advanced threat detection technologies to monitor sharing and collaboration platforms for suspicious activities or unauthorized access attempts.

User Training and Awareness:

The 2021 Data Breach Investigations Report by Verizon found that 85% of breaches involved a human element, highlighting the importance of user education in mitigating security risks. We conduct regular user training sessions to educate employees about secure sharing practices, raising awareness about potential cybersecurity risks associated with collaboration tools.

Leveraging Microsoft Adoption Score for Measuring Enablement

The Adoption Score comprises a suite of metrics and tools designed to provide organizations with comprehensive visibility into their utilization of Microsoft 365. It facilitates insights into areas for enhancing user experiences and enables proactive action through targeted messages delivering tips and best practices to users.

Microsoft Adoption Score serves as a pivotal tool for CSP Global in assessing and measuring enablement within organizations. By harnessing the insights provided by Adoption Score, we empower businesses to optimize their usage of Microsoft 365, thereby maximizing productivity and driving digital transformation. Here's how CSP Global utilizes Microsoft Adoption Score to measure and elevate enablement:

People Experiences

The people experiences encompass five categories aimed at quantifying the organization's operational dynamics.

  • Communication: Analyze how information flows through email, chat, and community platforms to foster collaboration and cohesion.
  • Content Collaboration: Evaluate cloud-based content creation and collaboration to streamline workflows and enhance efficiency.
  • Mobility: Assess file accessibility and productivity tool usage across platforms, ensuring seamless productivity irrespective of location.
  • Meetings: Examine meeting practices to improve their quality and effectiveness, enhancing overall organizational efficiency.
  • Teamwork: Gauge the utilization of shared workspaces such as SharePoint and Microsoft Teams, promoting cohesive teamwork and collaboration.

Group Level Aggregates

Group Level Aggregates provide valuable insights into adoption trends across diverse organizational groups, enabling targeted support and guidance. At CSP Global, we leverage this feature to segment Adoption Score People experiences metrics based on Azure Active Directory attributes, empowering our clients to:

  • Compare adoption insights among different groups to identify those excelling in usage best practices and those requiring additional support.
  • Direct attention to specific groups within your organization to pinpoint areas for enhancing the adoption of usage best practices.

Organizational Messages and
Experience Insights

  • Empowering Users: CSP Global utilizes Organizational Messages to deliver timely and targeted guidance to users, enabling them to leverage best practices and optimize feature utilization seamlessly within their workflow. Empower your workforce with personalized messages tailored to their adoption journey, fostering a culture of continuous learning and productivity enhancement.
  • Enhanced Visibility: With Experience Insights, CSP Global gains comprehensive visibility into user sentiment, helps article consumption, and application usage patterns, empowering proactive identification and resolution of productivity barriers and user frustrations.

Do more with less by leveraging CSP's enablement and adoption service here.

Get in Touch